This site is provided by Wortwell Parish Council to keep parishioners informed of their Council’s activities. We endeavour to keep the content current, but maintenance is generally limited to posting of Parish Council minutes and agendas and local news and information received from third parties. In the event that any reader should notice any error or omission, please contact the Clerk.

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Big South Norfolk Litter Pick 2018

Thanks to the 17 ‘Wortwell Womblers’ village volunteers who helped with the litter pick which took place on Tuesday 3 April.  Over 16 bags of litter were collected in under 1 1/2 hours.



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Child Protection
Code of Conduct
Community Engagemet
Compliments & Complaints
Council Vacancy
Data Protection & Information Security
Disability Discrimination
Equality & Diversity
Freedom of Information
Grants & Donations
Grievance & Disciplinary
Health & Safety
HR & Employment Matters
Internal Controls
Lone Worker
Meeting Rules & Etiquette
Press Media & Public Relations
Public Participation
Risk Management
Sickness & Absence

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Wortwell Mardler

May & June 2018

March/April 2018

January/February 2018

November/December 2017


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South Norfolk Community Awards 2018

Volunteers are the stars of our communities. Nominate your shining star for a South Norfolk Community Award and they could be in with a chance to win £250 for the charity or community group
of their choice.

Nominations open on Monday 19 February and close on 29 April 2018.

To nominate go online to www.south-norfolk.gov.uk/champions  or call 01508 533945


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Tip or skip? County Council urges DIYers to make waste part of their project plan

Keen DIYers are being urged to make sure they plan how they will get rid of their old kitchen, shed, bathroom or fence when organising their next project.

For many years people have been able to take along a very small amount of DIY waste – which is classed as construction and demolition waste, not household waste – to their nearest household waste recycling centre and leave it for free.  For larger amounts of DIY waste people have a range of options to choose from, including hiring a skip, employing a licenced waste carrier or using the county council’s ‘pay as you throw’ service.

Following a decision by full council, on Monday 12 February, the County Council will be extending charges from April 1 to all DIY waste by removing the concession which had seen people allowed to take one large item or up to 80 litres of waste for no charge to their local household waste recycling centre.  This includes materials such as rubble, plasterboard and flat glass and items such as fence panels, doors, fitted units and bathroom suites – basically fixtures and fittings to a house.

The removal of the one item/80 litre concession is expected to save the authority approximately £280,000 a year.  The charges will be kept small and it is not anticipated that these charges will bring in any money.  The fees will simply help to offset the cost of waste disposal from household waste recycling centres which totalled £7.5m last year.

Martin Wilby, chairman of the Environment, Development and Transport Committee, said:  “We’re proud of our network of 20 recycling centres which surveys consistently tell us that people are satisfied with.  However our services need to reduce their costs and we prefer to save money by changing our policies rather than by reducing opening hours or closing a recycling centre.  Removing the free DIY concession will help us to do this.

“Our recycling centre staff will be on hand to assist people to dispose of their waste properly.  And I would suggest to people that it’s well worth checking our website before you head to the recycling centre so you have all the latest information to help you plan your trip.

“We have made this decision as we are not legally required to take people’s DIY waste.  I would urge people to make sure they are factoring in the cost of disposing of waste when they are spending on their latest DIY project.

“We know that there has been a lot of confusion around the concession over the years and it has been very tricky for site staff to administer so it is hoped that the new clearer system will help remove this confusion that has existed.

“I must stress that this change will only affect DIY waste.  Our recycling centres will still take all household waste for free which includes furniture, sofas, white goods and other electrical items, and garden waste.”

Over the coming weeks Norfolk County Council will be working to help make sure people are aware of the change before it comes in on 1 April.

Relevant legislation

Under current government legislation DIY waste is classed as ‘construction and demolition’ waste and falls under the category of ‘industrial’ waste.  By law, councils do not have to accept industrial waste at their recycling centres.  We can’t charge for waste classified as household waste however we don’t have to provide a free service for materials that are not household waste.  DIY waste from construction and demolition type activities falls into that category and other County Councils have already implemented policies based on that distinction.

This is based on the relevant legislation:

  • The Environmental Protection Act 1990, Part 2, section 51 requires the County Council to provide residents with sites for the disposal of household waste
  • The Local Authority Charging Order 2015 prohibits charging residents for the disposal of household waste or for entering or exiting recycling centres
  • Controlled Waste Regulations 2012, Schedule 1, Part 3 classes construction and demolition waste (or DIY waste, as we refer to it) as industrial waste, and not household waste, and therefore we can make a charge for it.

What is DIY waste?

DIY construction and demolition waste that will be charged for from April 1 2018:

  • Timber – including kitchen units, fitted furniture, doors, laminate flooring and floorboards, sheds, fence panels, decking, garden structures
  • Rubble – including sinks, toilets, bricks, concrete, stones, tiles
  • Flat glass – including glass from windows and doors, greenhouses, shower screens
  • Plasterboard – all plasterboard and plaster
  • General waste – including roofing felt, plastic guttering, fibreglass insulation.

Illegal dumping of waste

Fly-tipping, the illegal dumping of waste, is a crime that should be reported to your local district, city or borough council.  Both businesses and householders have a legal duty to dispose of their waste correctly.  Evidence from previous changes to our recycling centre service, such as making sites part time, has not shown an increase in illegal dumping of waste.

The majority of fly-tipping is of items that would have been accepted free of charge at our recycling centres such as sofas, white goods and other electrical items and garden waste.  This waste will continue to be accepted for free.  Fly-tipping can also be waste deposited by rogue waste operators who charge people for waste disposal but won’t pay to use the commercial waste sites that they are supposed to use.

Norfolk data from incidents on public land shows that only around 4.1% of incidents of illegally dumped waste relate to construction or demolition waste such as rubble.

Pay as You Throw – price guide from 1 April 2018

Cost per item or per 80 litre bag or equivalent

  • Rubble – £3
  • Timber – £3
  • Flat glass – £5
  • Plasterboard * – £9 (£15 at Mile Cross Recycling Centre)
  • General waste – £5
  • Tyres*  – £4 per tyre
  • Metals – free

* only available at main plus sites

For more information visit: www.norfolk.gov.uk/diywaste

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Officers urge residents to be vigilant after cold caller scam continues

Police have issued a further warning for residents to be vigilant to cold callers claiming to be police officers following an incident in the Norwich area.

It comes after an elderly resident received a call on Wednesday 21 February 2018 from someone claiming to be a ‘Detective Sergeant John Carod’ stating he ‘intercepted some males who had her credit card details’.

He then asked the victim to put together all her gold items and jewellery and he would arrange for them to be collected.

At approximately midnight a man came to the victim’s door and took her gold and jewellery. The estimated value of the items is in the tens of thousands of pounds.

Similar incidents have been reported throughout the county and it has been known that suspects request cash is posted or for residents to purchase high value goods, and to then meet the people purporting to be officers to hand over the goods.

Investigating officer, Detective Inspector Chris Burgess of Norwich CID, urged for residents to be vigilant to this scam.

He said: “We’re urging members of the public, particularly the elderly who are primarily being targeted, to be vigilant to cold calls made on the telephone.

“Genuine police officers or staff would never approach residents and ask for cash withdrawals to be made or for people to purchase items on their behalf.

“I would ask people with vulnerable relatives, friends or neighbours to make sure they are aware of this type of scam.”

Officers have this advice

•        Never give out personal information about your bank account to anybody over the phone.

•        If someone calls claiming to be a police officer, ask for their identification number and police force. Hang up and call 101 using a different phone. If you can’t use a different phone, wait at least five minutes before calling back. A genuine police officer will not mind waiting while you check.

•        Police and banks will never ask you to give out personal details such as account numbers or PIN numbers.

•        If you have given out information which could compromise your bank account security in any way, call your bank to cancel your cards as soon as possible.

•        Never hand over money to someone at the door to be sent off elsewhere.

Anyone with concerns about such calls should contact Norfolk Police on the non-emergency number 101 or 999 if a crime is in progress. Alternatively, contact Action Fraud on 0300 123 2040.

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Scam Alert – Phantom Debts

Norfolk Trading Standards are highlighting a warning from Action Fraud in regards to phantom debt frauds.

Action Fraud has recently experienced an increase in the number of calls to members of the public by fraudsters requesting payments for a ‘phantom’ debt.  The fraud involves being cold-called by someone purporting to be a debt collector, bailiff or other type of enforcement agent.  The fraudster may claim to be working under instruction of a court, business or other body and suggest they are recovering funds for a non-existent debt.

The fraudsters are requesting payment, sometimes by bank transfer and if refused, they threaten to visit homes or workplaces in order to recover the supposed debt that is owed.  In some cases, the victim is also threatened with arrest.  From the reports Action Fraud has received, this type of fraud is presently occurring throughout the UK.

It is important to recognise that there are key differences between the various entities who seek to settle debts or outstanding fees in England and Wales.  These differences range from the type of debt they will enforce to the legal powers they possess.  To learn more, please take a look at some of the helpful information and links on the Step Change Debt Charity website.

Action Fraud offer the following advice to protect yourself from this type of fraud:

  • Make vigorous checks if you ever get a cold call.  Bailiffs for example, should always be able to provide you with a case number and warrant number, along with their name and the court they are calling from; make a note of all details provided to you.
  • If you receive a visit from a bailiff, they must always identify themselves as a Court Bailiff at the earliest possible opportunity.  Ask to see their identity card which they must carry to prove who they are, this card shows their photograph and identity number.  They will also carry the physical warrant showing the debt and endorsed with a court seal.
  • If you work for a business and receive a call or visit, be sure to speak with your manager or business owner first.  Never pay the debts yourself on behalf of the business you work for; some fraudsters have suggested employees make payment suggesting they can then be reimbursed by their employer when in reality the debt is non-existent.
  • Exercise caution believing someone is genuine because you’ve found something on the internet; fraudsters could easily create fake online profiles to make you believe them.
  • Double check with the court, company or public body they claim to work for to confirm whether the call is legitimate  If you use a landline make sure you hear the dialing tone prior to dialing as the caller could still be on the line and you could potentially speak to the fraudster(s) to confirm the non-existent debt.  Also be sure to independently search for a telephone number to call.  Never use a number provided by the caller without carrying out your own research.
  • Do not feel rushed or intimidated to make a decision based on a phone call.  Take five and listen to your instincts.
  • If you know you have a debt, keep in regular contact with your creditor and be sure to establish the debt type at the earliest opportunity if you are not aware.  This will help you to understand who might be in contact with you regarding any repayments or arrears.

If you receive a suspicious call about in this style contact Action Fraud on 0300 123 2040 or via the Action Fraud website.

Rogue Trader Alert – Doorstep and telephone cold callers regarding solar panels

Norfolk Trading Standards are warning residents with solar panels on their property to be on their guard for doorstep and telephone cold callers which appear to be targeting homes with solar panels.

The cold callers are making a number of claims regarding existing systems, often stating that the company that installed the panels originally have ’ceased trading’ and they have taken over.  The claims have then included:

  • That the solar panel system needs servicing, with charges of up to £600 being made for this ‘service’ which may include cleaning the panels
  • That a ‘warranty check’ or ‘maintenance’ on the panels is required by the new company.  If allowed access to the panels they then attempt to sell ‘add-on’ products such as invertors and battery packs by claiming that further energy savings could be made through purchasing these products or by stating that they have found faulty parts in the existing system.
  • That existing systems need to be ‘assessed’ to ensure they are not ‘at risk of fire’.  If access is allowed the ‘assessor’ will claim that ‘isolator switches’, ‘black boxes’ or other modifications are ‘urgently required to prevent fire’.  Costs for this work are then quoted, in a recent incident a homeowner was told this work would be in excess of £2,000.

Trading Standards advises always be very wary of any approach made in a doorstep or telephone cold call and never agree to services, to having work done or for someone to visit your home if approached in this manner.

Trading Standards also advise that solar panel owners should always talk to their supplier before allowing any work or ‘maintenance’ to take place on their panels.  Generally a solar panel system does not need servicing but it may benefit from being cleaned if the panels are dirty.

Trading Standards also recommends that traders who work on a solar panel system are members of the Solar Trade Association and that any work on the electrics of a solar panel system should be carried out by a qualified electrician.  Suitably qualified electrician can be found on the Norfolk Trusted Trader website or via the Electrical Safety First Website.

If you need advice about doorstep r telephone cold calling or have agreed to a visit during a cold call contact us via our partners the Citizens Advice consumer helpline on their online reporting form or by telephone to 03454 04 05 06.

Scam Alert – Emails claiming to be from ‘TV Licensing’

Norfolk Trading Standards are warning about emails circulating claiming to be from TV Licensing stating you are due ‘a refund’ and then offering a link to ‘process the payment’.

These emails are not from TV Licensing and anyone following the link will be taken to a fake version of the TV Licensing website which will attempt to gather personal and financial details.

TV Licensing advise they ‘never send refund information by email’ and advise anyone who receives this or a similar email to delete it.

Scam Alert – Telephone cold calls claiming to be from BT

Norfolk Trading Standards are continuing to receive reports about telephone cold calls claiming to be from BT.  Recent reports have included:

  • Reports of cold calls stating that they can offer ‘discounts’ on your bill ‘depending on your age’ which then attempt to get the call recipient to reveal their date of birth and amount currently paid per month.  From this the cold caller will claim that ‘as you are over xx years old’ they can offer you a discount, usually in excess of 50% per month, but now paying quarterly.  The cold caller will then attempt to gather credit or debit card details.
  • Further instances of cold calls claiming that BT or BT Openreach have ‘detected issues with your Broadband Router’ and will then make a number of claims about scammers, hackers or malicious software ‘accessing your router’.  The cold caller will then tell you to switch your router off then back on again and let them ‘know which lights are showing’.  They will then attempt to convince the call recipient that any lights that are flashing (which is common on most routers whilst restarting) signifies a problem.  The cold caller will then try to gain remote access to the call recipients’ computer to ‘fix the problem’.

We always advise to be wary of telephone cold calls and the claims made during them.  If you receive a suspicious call claiming to be BT do not give or confirm any personal or financial details, hang up, wait five minutes and then contact BT customer service on 0800 800 150.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

Scam Alert – Telephone cold calls about home and loft insulation

Norfolk Trading Standards has received a number of reports of telephone cold calls about home and loft insulation.  Recent reports have included:

  • Calls asking if the home owner has had additional insulation installed ‘as part of a government scheme’.  In this case when the call recipient confirmed they had the cold caller claimed that ‘a large amount of insulation installed on these schemes is the wrong type’ and that the insulation may be ‘breaking up to dust’.  They went on to claim that this could lead to ‘problems’ like ‘breathing difficulties’ or that the dust could pose a ‘fire risk’.  The cold caller then attempted to make an appointment for one of their ‘staff’ to visit and undertake an ‘inspection’.
  • Calls asking ‘how long ago it is since your loft was last inspected’ and then stating that ‘their company had a contract that covers all of Norfolk to arrange loft inspections to establish whether they are well enough insulated’.  When questioned the cold caller went on to claim that ‘Council Tax will rise from April 2018 if you do not have an Economy Performance Certificate showing you have sufficient insulation’, that their work was part of the ‘Government Clean Growth Strategy’ and that ‘Increased Stamp Duty would apply on new purchases of property’.

Trading Standards advises always be very wary of any approach made in a telephone cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

Impartial advice on energy saving and accessing genuine grant schemes is available for the Energy Saving Trust.

If you need advice about telephone cold calling or have agreed to a visit during a cold call contact us via our partners the Citizens Advice consumer helpline on their online reporting form or by telephone to 03454 04 05 06.

Scam Alert – Telephone cold calls claiming to be from ‘CAB’

Norfolk Trading Standards are warning residents about telephone cold calls claiming to be from ‘CAB’ and ‘Citizens Advice’ regarding ‘debts’.

This follows reports in recent days from Norfolk residents who have received calls.

Please remember Citizens Advice do not cold call regarding debt issues. If you receive one of these calls do not give or confirm any personal or financial information, hang up and report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.


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Parish Council Meetings 2018

Parish Council Meeting Dates 2018

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Greater Norwich Local Plan

Broadland District Council, Norwich City Council and South Norfolk Council working with Norfolk County Council through the Greater Norwich Development Partnership are creating a new plan for Greater Norwich – and you have the chance to shape it.

The vision for Greater Norwich to 2036 is: To grow vibrant, healthy communities supported by a strong economy and the delivery of homes, jobs, infrastructure and an enhanced environment.

The Greater Norwich Local Plan consultation runs from Monday 8 January to Thursday 15 March at 1700, to find out more and share your views please visit the have your say page.

GNDP partners are also carrying out a Transport for Norwich survey to help plan the future of transport in the area. Visit www.norfolk.gov.uk/tfnreview to take part and find out more.

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